refund policy

At élora, we want you to be completely satisfied with your order.

Due to hygiene and safety reasons, makeup, beauty, and fragrance products are not eligible for refunds or returns, unless the item arrives damaged or incorrect.

If you receive a damaged or incorrect item:

• 📸 Please contact us on the same day you receive your order.
• 📩 Send us photos of the damaged or incorrect item through our email.
• 🔄 Once the issue is reviewed and approved, we will assist you with the appropriate replacement or refund.

Please note that requests made after the day of delivery may not be accepted.

For any questions regarding our refund policy, please contact us via email.